Terms of service

Terms of Service

Last updated: 25 May 2026

Please read these Terms of Service carefully before using our website or placing an order with The People's Pet Club. By accessing our site or making a purchase, you agree to be bound by these terms.

1. About Us

The People's Pet Club is an online retailer of pet supplies based in England, United Kingdom. Our website is at peoplespetclub.com. For any enquiries, contact us at thepeoplespetclub@gmail.com.

2. Placing an Order

By placing an order you confirm that you are at least 18 years of age, legally capable of entering into binding contracts, and that the information you have provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraud or where a product has been listed at an incorrect price due to a technical error.

3. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable. We reserve the right to update prices at any time, but changes will not affect orders that have already been confirmed. Payment is taken at the time of order and is processed securely by our third-party payment provider.

4. Product Descriptions

We make every effort to display our products accurately. However, we cannot guarantee that colours shown on your screen exactly match the physical product. Product descriptions are provided for guidance and we reserve the right to make minor improvements over time.

5. Availability

All orders are subject to stock availability. If an item becomes unavailable after your order has been placed, we will contact you promptly to offer an alternative, a backorder or a full refund.

6. Delivery

Please refer to our Shipping Policy for full details of our delivery services and estimated timeframes. Delivery estimates begin from the date of dispatch and we cannot be held liable for delays caused by third-party carriers or circumstances outside our reasonable control.

7. Returns and Refunds

Please refer to our Refund & Returns Policy for full details of how to return an item and how refunds are processed.

8. Intellectual Property

All content on this website — including text, images, logos and graphics — is the property of The People's Pet Club or our content suppliers and is protected by intellectual property law. You may not reproduce, distribute or use any content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, The People's Pet Club shall not be liable for any indirect, incidental or consequential losses arising from your use of our website or the purchase of our products. Our total liability in connection with any order shall not exceed the total price paid for that order. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or any other liability that cannot be excluded under English law.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available on this page. Continued use of our website after changes constitutes acceptance of the updated terms.

12. Contact Us

Email: thepeoplespetclub@gmail.com
Website: peoplespetclub.com