Privacy policy
Privacy Policy
Last updated: 25 May 2026
At The People's Pet Club ("we", "us", "our"), we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and safeguard your information when you visit peoplespetclub.com or make a purchase from us.
1. Who We Are
The People's Pet Club is an online pet supplies retailer based in England, United Kingdom. If you have any questions about this privacy policy or how we handle your data, please contact us at thepeoplespetclub@gmail.com.
2. What Information We Collect
We collect information you provide directly to us when you:
- Place an order (name, email address, delivery address, phone number)
- Create an account on our store
- Contact our customer service team
- Sign up to our newsletter or promotional communications
We also collect certain information automatically when you browse our website, including your IP address, browser type and pages visited, via cookies and similar technologies.
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders, including sending order confirmations and shipping notifications
- Manage your customer account
- Handle returns, refunds and customer support queries
- Send you marketing emails if you have opted in (you may unsubscribe at any time)
- Comply with our legal and regulatory obligations
- Improve our website and customer experience
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following legal bases:
- Contract performance — to fulfil orders you place with us
- Legitimate interests — to improve our services and prevent fraud
- Consent — for marketing communications (which you can withdraw at any time)
- Legal obligation — where required by law
5. Sharing Your Information
We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:
- Shopify Inc. — our e-commerce platform provider
- Payment processors — such as Stripe or PayPal, to handle secure payments
- Delivery carriers — to ship your orders
- Email service providers — for transactional and marketing emails
All third parties are contractually required to keep your data secure and to use it only for the purposes we specify.
6. Cookies
We use cookies to provide a functional shopping experience, remember your preferences and understand how visitors use our site. You can control cookie settings through your browser at any time.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order records are typically retained for 7 years in line with HMRC requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (the "right to be forgotten")
- Object to or restrict our processing of your data
- Withdraw consent at any time for consent-based processing
To exercise any of these rights, please contact us at thepeoplespetclub@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data. All payment data is processed via PCI-DSS compliant third-party processors — we do not store card details on our servers.
10. Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page with the date it was last updated.
11. Contact Us
Email: thepeoplespetclub@gmail.com
Website: peoplespetclub.com