Contact information
Contact Us
We'd love to hear from you — whether you have a question about an order, need help choosing the right product for your pet, or just want to get in touch.
Customer Support
| thepeoplespetclub@gmail.com | |
| Telephone | 07903 370427 |
| Website | peoplespetclub.com |
| Business Address | The People's Pet Club, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom |
Response Times
We aim to respond to all enquiries within 1–2 business days (Monday to Friday, excluding UK bank holidays). Please include your order number in any correspondence relating to an existing order — this helps us find your details and respond more quickly.
Returns & Refunds
If you need to return an item or request a refund, please email us at thepeoplespetclub@gmail.com with your order number and a brief description of the issue. Full details of our returns process are available in our Refund & Returns Policy.
Order Enquiries
For questions about an existing order — including delivery updates, missing items or damaged goods — please email thepeoplespetclub@gmail.com with your order number and we'll look into it straight away.
General Enquiries
For product questions, wholesale enquiries or anything else, don't hesitate to reach out. We're a small team of pet lovers and we're always happy to help.